DNSPod Privacy Policy

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

This Service has been developed by Tencent. To use this Service, you will need to register for a Tencent Cloud account here.

Here is a summary of the information contained in this privacy policy (“Privacy Policy”). This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide the Service?

We collect information regarding your use of our Service and your interactions with us. You also provide information (such as your name and contact details) when you make an enquiry or register to use our Service. If you are the administrator of the account, you have the ability to grant access rights to other persons by including their email address in the service console.More Information.

How will we use your information?

We use your information to create and verify your account and enable you to operate your account (e.g. to change your password), process payments, to communicate with you, for security purposes and to support and improve the Service. More Information.

Who do we share your information with?

We do not share your information with any third parties, except where we need to in order to provide the Service (e.g., use our affiliates around the world to help us to deliver the Service) or we are instructed to by a court, authority or compelled by law.When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy.More Information.

Where do we process your information?

Our servers are located in Singapore. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including the PRC. More Information.

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for the Service, after which time your data is deleted (as further described in this Privacy Policy), unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us here.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Data Controller (EEA, UK and Switzerland): Tencent Cloud Europe B.V., a company registered in the Netherlands with its registered address at Atrium building, 8th floor, Strawinskylaan 3127, 1077 ZX Amsterdam, the Netherlands.

Data Controller (Outside EEA, UK and Switzerland): The entity you have contracted with, as set out in the Tencent Cloud Terms of Service. In each case, the relevant entity is referred to herein as “Tencent”, “we”, “us” and “our”.

Email: cloudlegalnotices@tencent.com

Turkey Data Controller Representative: Özdağıstanli Ekici Avukatlık Ortaklığı. Email: tencent@iptech-legal.com (Özdağıstanli Ekici Avukatlık Ortaklığı is our data controller representative and its authority is limited to the authorities stipulated under the Law on Protection of Personal Data w. no 6698. Özdağıstanli Ekici Avukatlık Ortaklığı is not authorized for any other matters such as investigations, civil or criminal complaints.

Korea Representative: Tencent Korea Yuhan Hoesa Email: cloudlegalnotices@tencent.com

Welcome to DNSPod!

This Privacy Policy explains the when, how and why when it comes to processing of your personal information in connection with the service available on dnspod.com (the “Service”), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

This Service has been developed by Tencent. To use this Service, you will need to register for a Tencent Cloud account here.

We hold personal information that you provide to us to set up and manage your account and the Service, and personal information generated in connection with your use of the Service (“Administrative Information”). We are the data controller of Administrative Information. This Privacy Policy informs you of your choices and our practices regarding your Administrative Information.

To the extent any personal information is processed using the Service that you are the controller of, the Tencent Cloud data privacy and security agreement shall apply.

Our data protection officer can be contacted at cloudlegalnotices@tencent.com.

Our representatives for data protection purposes in certain jurisdictions are as follows:

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at cloudlegalnotices@tencent.com.

1. The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How we use your personal information” below.

The following is a high-level summary of the types of personal information we use:

• Information you give us: You may give us information about you by making an enquiry about our Service, using our Service or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for our Service (or for a business customer, act as the company's business representative to register for the Service), such as your name, username, email address, credit card information, telephone number and other information that helps us register you to use our Service. We also collect and store your information each time you interact with us, for example, when you communicate with us by email or complete forms on our website. We also store information about the purchase information for the Service.

• Information about you generated as part of the Service: We automatically collect certain information from you when you use our Service, including IP address, device information and activity information.

• Information that we obtain from a third party: We allow administrators of the user account to determine access rights. In doing so, the administrator of an account can include the email addresses of other persons who are to be given access to the Service. If you are the administrator of the account, you acknowledge and undertake to us that you have the consent of the individual concerned to provide their email address for this purpose.

2. Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using the Service. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.

For more information about our Cookies policy, click here.

3. Children

Our Service is not intended for children. Children must not use the Service for any purpose. We will not knowingly allow any children to register for our Service and/or provide any personal identification information. If you are under 16 (or the relevant minimum age with capacity to lawfully consent to processing in your jurisdiction, if higher), please do not sign up to use our Service or provide any information about yourself through the Service.

If you believe that we have personal information of a child, please contact us at cloudlegalnotices@tencent.com and we will delete such information.

4. How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, the European Economic Area, Switzerland, Thailand, Brazil or Turkey, it also identifies the legal basis under which we process your data.

• Account Information: You can log in to the Service using your Tencent Cloud account. For information about how your account information is processed by Tencent Cloud, please see the Tencent Cloud privacy policy available here.

• Payment and Transaction Data: If you conduct any purchases on the Service, the purchases will be processed using your Tencent Cloud payment option(s). For information about how your payment and transaction data will be processed by Tencent Cloud, please see the Tencent Cloud privacy policy available here.

• Customer Support Data: You can contact Tencent Cloud’s customer service team for support. For information about how your customer support data will be processed by Tencent Cloud, please see the Tencent Cloud privacy policy available here.

• Enquiry Data: If you have any inquiries, you may submit them to Tencent Cloud via website contact forms or as part of sales enquiries. For information about how your enquiry data will be processed by Tencent Cloud, please see the Tencent Cloud privacy policy available here.

• Resolution Request Log: We use request time, request source and return value to identify system issues and for statistics and analysis. We process this information as it is necessary for us to perform our contract with you to provide and support the Service.

• Operation Log of domain name(s) you operate: We use operation time, operation user UIN, operation client IP (the device address generated when you use the Service), changed business data (e.g when you add a new domain or add a particular function) and API source information to facilitate operation of the Service. We process this information as it is necessary for us to perform our contract with you to provide and support the Service.

5. How We Store and Share Your Personal Information

To the extent data is transferred outside of the EEA or UK for processing, including to third parties, (for example, to Mainland China), we rely on the European Commission's model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2001/497/EC (in the case of transfers to a controller) and Decision 2004/915/EC (in the case of transfers to a processor).

No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for the Service are located in Singapore.

In addition, your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including the PRC.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

• Third parties support certain functions available in Tencent Cloud. You can see more information about these functions and those third parties here. All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.

• Companies within our corporate group who process your personal information in order to operate the Service. All related group companies may only use your personal information in accordance with this Privacy Policy.

• Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to, or we have a good faith belief that it is reasonably necessary to, disclose information about you to authorities, such as to comply with a legal obligation, process or request, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:

• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;

• detect, prevent or otherwise address security, fraud or technical issues; or

• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

• A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

6. Third Party Links and Services

Tencent may provide links to other third party websites as a convenience to you (collectively, the "Third Party Websites"). Please exercise care when visiting any Third Party Websites. The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect. We recommend you read these policies carefully. Tencent disclaims all liability for personal information you provide to any Third Party Websites.

7. The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Service or otherwise via the Internet; any transmission is at your own risk.

8. Data Retention

• We do not keep your data for longer than is necessary. We will retain your personal information as described below (except if otherwise required to be retained by applicable law).

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

9. Your Rights

Some jurisdictions’ laws grant specific rights to users of the Service, which are set out here.

10. Announcements

We may from time to time send you service-related announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

11. Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to cloudlegalnotices@tencent.com.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at cloudlegalnotices@tencent.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.

12. Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

13. Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this privacy policy, the English version shall prevail.

14. Supplemental Jurisdiction-Specific Terms

Some jurisdictions’ laws contain additional terms for users of the Service, which are set out here.